Returns & Refund Policy

At Shendeco, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical items may be returned or exchanged within 30 days of delivery.

1. Eligibility for Returns

To be accepted, returned items must meet all of the following conditions:

  • Unused and in original condition.

  • Returned with all original packaging, accessories, and included hardware.

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt).

  • Not customized beyond the standard options available on the product page.

2. Return Authorization Process

All returns require prior approval. To begin, contact us at contact@shendeco.com.

Once your request is approved, you will receive:

  • A prepaid return shipping label.

  • Instructions for proper packaging.

  • A Return Authorization Number (RA#), which must be clearly displayed on the package.

Returns sent without authorization will not be accepted or processed.

3. Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (including frames, prints, or packaging).

  • Incorrect products, sizes, colors, or designs.

  • Missing parts or hanging hardware.

We will review the situation and provide an appropriate resolution.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (including items with added text or images).

  • Final sale or clearance items.

  • Products damaged after delivery due to misuse or improper handling.

5. Exchanges

If you would like to exchange an item, you must first complete the return process for the original product. A new order should then be placed separately. Any approved refund can be used toward the new purchase.

6. Refund Processing

Once your return is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days.

  • Additional processing time of 3–10 business days may apply depending on your bank or payment provider.

7. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@shendeco.com

Phone: +1 229 783 2891

Address: 506 N Main St, Fitzgerald, GA 31750, United States